Ed Tech vs. IT Support
Did you know there’s a difference between Ed (Educational) Technology Support needs and IT (Information Technology) Support? Here’s a guide to help you navigate and get the help you need to keep your student connected!
Ed Tech
Having trouble logging in to Seesaw, Zoom, or another class app? That’s Ed Tech Support! Our first line of help are the dedicated Virtual Room Parents here to guide you along the Ed Tech journey.
Each classroom has a Virtual Room Parent that can usually guide you to a quick solution. They typically know how to get around the issues quickly or can guide you to a resource that can help you further. If you aren’t sure who is assigned as your Virtual Room Parent, email tech@kwpfo.org.
IT Support
Chromebook giving you grief? Forget your NMUSD user ID and passcode to get logged in? That’s IT Support! The school district’s IT team is ready to help you.
For all parent and student IT support needs, please call the NMUSD Support and Care Line at 714-424-5050, option 1 on that line will connect to a technology Help Desk between 7:30AM and 3:30PM. You may also email ineedhelp@nmusd.us for assistance.
In This Guide
General FAQs
- Learning at Home Tips for Families (thanks, Seesaw!)
- Seating Tips for Distance Learning
- Steps to Getting into Specialists’ Zoom Sessions
- Parent Hacks for Distance Learning
- Accessing Report Cards
- ClassLink - NEW Single Sign-On for Ed Tech
NMUSD IT Support & Helpful Links
For Parent/Student IT Support call 714-424-5050 or email ineedhelp@nmusd.us.
Check out the following topics for quick info:
- Chromebook Device Support
- Chrome Browser
- Google Classroom
- Google Password
- Google Suite (G Suite)
- School Loop
Educational Technology
Communication Tools
Online Learning Resources
Virtual Classroom Rules
Need Internet Access?
Getting Internet Access - Available Plans
Tech Center Suggestion Box
The PFO has set up a Technology team to provide support to Kaiser and Woodland families distance learning and we want to know how to best help you. Follow the link below to submit questions and concerns. Our tech team is passionate about discussing these issues with school leadership, finding solutions, and communicating back to you! Parents, school helpers, teachers and staff are all welcome to submit thoughts. Your submissions can be anonymous or you may include your name on the form.
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