Tech Center

Quick access to top Ed Tech and IT support questions

Ed Tech vs. IT Support

Did you know there’s a difference between Ed (Educational) Technology Support needs and IT (Information Technology) Support? Here’s a guide to help you navigate and get the help you need to keep your student connected!

Ed Tech

Having trouble logging in to Seesaw, Zoom, or another class app? That’s Ed Tech Support! Our first line of help are the dedicated Virtual Room Parents here to guide you along the Ed Tech journey.

Each classroom has a Virtual Room Parent that can usually guide you to a quick solution. They typically know how to get around the issues quickly or can guide you to a resource that can help you further. If you aren’t sure who is assigned as your Virtual Room Parent, email tech@kwpfo.org.

IT Support

Chromebook giving you grief? Forget your NMUSD user ID and passcode to get logged in? That’s IT Support! The school district’s IT team is ready to help you.

For all parent and student IT support needs, please call the NMUSD Support and Care Line at 714-424-5050, option 1 on that line will connect to a technology Help Desk between 7:30AM and 3:30PM. You may also email ineedhelp@nmusd.us for assistance.

In This Guide

General FAQs

NMUSD IT Support & Helpful Links

For Parent/Student IT Support call 714-424-5050 or email ineedhelp@nmusd.us.

Check out the following topics for quick info:

Educational Technology

Communication Tools

Online Learning Resources

Virtual Classroom Rules

Need Internet Access?

Getting Internet Access - Available Plans

https://www.cde.ca.gov/ls/he/hn/availableinternetplans.asp

Tech Center Suggestion Box

The PFO has set up a Technology team to provide support to Kaiser and Woodland families distance learning and we want to know how to best help you. Follow the link below to submit questions and concerns. Our tech team is passionate about discussing these issues with school leadership, finding solutions, and communicating back to you! Parents, school helpers, teachers and staff are all welcome to submit thoughts. Your submissions can be anonymous or you may include your name on the form.

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